Returns, Exchanges, and Cancellations
Return/Exchange Policy
You have 21 days upon receipt of the item to request a return for refund/exchange. Refunds/exchanges, however, are subject to approval and are dependent on the current condition of the deskmat/circumstance of the situation. Please send an email over to support@mokimat.com, with your name and order number, to initiate the process.
Returns can be made to the following address:
Mokimat
5438 Lorelei Ave.
Lakewood, CA 90712
Although a full refund will be issued, customers will be held responsible for covering shipping costs and applicable fees. We thank you for your cooperation.
Cancellations
Orders may be cancelled at any point until processing. Please be aware that submitting a ticket to initiate cancellation may take anywhere between 2-5 business days to confirm. It cannot be guaranteed that your order will be canceled once placed.
You have 21 days upon receipt of the item to request a return for refund/exchange. Refunds/exchanges, however, are subject to approval and are dependent on the current condition of the deskmat/circumstance of the situation. Please send an email over to support@mokimat.com, with your name and order number, to initiate the process.
Returns can be made to the following address:
Mokimat
5438 Lorelei Ave.
Lakewood, CA 90712
Although a full refund will be issued, customers will be held responsible for covering shipping costs and applicable fees. We thank you for your cooperation.
Cancellations
Orders may be cancelled at any point until processing. Please be aware that submitting a ticket to initiate cancellation may take anywhere between 2-5 business days to confirm. It cannot be guaranteed that your order will be canceled once placed.